Purchased new headlights, and they came with two o ring seals that were ripped. So I asked if I could return for a refund, and they said, "Sure, you pay 20 percent restocking fee plus return shipping." Listing was also miss leading as it states, "30 Days Easy Return - quick, simple & hassle-free." Which 20 % of sale plus shipping is not hassle-free or easy.
I have been dealing with companies for a longtime, and this is the 1st company to not stand behind the products they sell.
They are stealing my money in order to stay a float. Do not purchase from this company or you will regret it.
Product or Service Mentioned: Subzero Led Headlight.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $100.
Preferred solution: Full refund.
I didn't like: Joanne customer service manager.