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Hello Client Care or Tech Support .I could not give you a LOWER than one rating as nothing shows zero . CHAT Screen Says: agent on line but obviously no-one attending the line . I started at 10:02 AM today about 5 tries without success. Also left my name on the number...
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4.0
I liked
  • But now that i need help - an issue arises
#1162093
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Xtralights - Unethical and disgraceful
Purchased Subzero H11 LED kit (pair), i received only one light. Contact Xtralight through phone, email, and chat, first i was told replacement will ship the next day but never ship. This continue 4 more weeks and each time i contact Xtralight was told the same thing....
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1.0
#1141147
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I purchased a brand new aftermarket pair of headlights for a BMW 325i through that company. When I received them, the passenger side unit was defective out of the box (damaged light bulb lock mechanism). When I installed them after I received the replacement passenger...
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Product
#1116965
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Xtralights - Was to receive an authorization in order to ship this defect

I'm still waiting and still waiting for an authorization to ship this defective item back in order that I can get a replacement item this has been a real ordeal have never experienced a relationship like this one and rarely do I ever hear of anyone as a human calling or talking to me.
1.4
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
#1114516
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Resolved
Resolved: Xtralights - Hard to talk to anyone.

Several messages to talk to someone that could help. Than about a week later I was able to talk to someone and was able to help with my faulty light bar, I'm to get a prepaid authorization to return this product back in return for another. This was a long ordeal now I'm a little skeptical how long I'm to wait for a replacement. Actually what I wanted is a refund of my money and just forget it.
3.0
Details
Price Affordability
Value for money
#1112991
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They sold me a set of lights for my dodge with the HID bulb upgrade. They sent the wrong bulbs and had to send another set. My dealer refused to install them because they are a fire hazard! The housing on the lights said NOT FOR USE WITH HID BULBS and they sold them to...
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1.0
Product
I didn't like
  • Poor quality product and customer service
#1074065
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Purchase two Spyder led tail lights. Were hyper flashing. Xtralights wanted $150.00 up front refundable amount to replace lights. Spyder Co replace resistors but did not solve issue. Went back to Xralights for refund but would only replace with similar unit that do not...
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1.4
I didn't like
  • Poor quality product and customer service
#1048960
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On 2/18/17, I bought headlights for car and immediately called/chat with an agent asking to cancel the order because I ordered lights that you cannot use with daytime running lights (which I have). I was told to call or email the service department. I emailed them that...
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1.0
#1047067
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i bought hid kit and smoked headlamps and bulbs from xtralights. On 12-23-16 started my worst experience with a company i ever had.my kit was weeks late and it was a christmas gift. the lady i talked to used multiple names ex penny , joanne, and nancy. The lens would...
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Anonymous
Anonymous

Sounds like my problem,i bought tail lights two weeks ago,both are defective...they're giving me a run around,ive contacted them basterds everyday for a week and a half...they...

Product
#1021347
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Stay Away from this company The worst company I have ever bought from after restoring vehicles for 30 years. This company is SEMA accepted what ashame. they are a big disappointment to the automotive aftermarket industry .To All my Pontiac Grand Prix buddies Do not...
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1.0
I didn't like
  • Joanne customer service manager
#1014475
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