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I tried to provide proof of purchase with my Bank of America statement and they would not accept that and the woman I spoke with hung up on me mid sentance. I spoke to the manufacture of the LED tail lights and they offered to issue an RMA. They said just to go through...
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1.8
#944001
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Xtralights - Wrong and defective headlight bulbs
I first spoke with chat agent Peter. He gave me the part numbers of the LED headlights that supposedly fit my Subaru. I made the purchase and three days later the bulbs arrived. Not only did they not fit correctly but they didn't work either! Wow and then trying to...
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Teller, Alaska
Product
#941617
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My 2002 Chevy Cavalier was involved in a fender-bender that cost me my passenger side blinker light. This was especially terrible because I had to be at a job orientation the following night. I scoured the internet tirelessly for immediate shipping so I wouldn't have...
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Accord, New York
#935634
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Headlight Review

Xtralights
#838012
My Order no 300816654 LED Head Light for toyota hilander ,.received items not as shown as in the net adv.not for my expectations,I cannot use this one.need to return pls sent return lebel immediately.thomas 78.Lucilleave,Elmont,ny.04/24/16.
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Xtralights Refund Policy Review

Xtralights
#798948
1.9
Details
STAY AWAY!!!Bad company. Crappy service, if you get them on the phone. Wont respond to emails, still waiting or refund , they wont even respond to BBB to at least try to resolve.
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
Website

Xtralights - Crappy customer service

Xtralights
#771032
they told me my lights were shipped.. 2 weeks later I am being told they are on back order ....but they have my $400 for the lights.. have called a few times and wait 30 -40 minutes and then get hung up on... worst service that i have encountered in years.. aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa aa
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Tail Lights Review

Xtralights
#724917
1.2
Details
Ordered LED taillights. One was delivered with a crack in it. Tried five times to contact.... Still no response!!!!
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
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I recieved damaged lights 3 weeks ago every time I call customer service they give me a different answer. I was told twice there shipping tomorrow and and twice they shipped today, 3 weeks later still no lights and that was from the customer service manager,when I...
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1.5
#920240
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I ordered headlights from Canada because our aftermarket parts suck. Headlights didn't come as promised, I had to do extra wiring, but I could live with that. Within a month, one sealed headlight leaked and now condensation covers the inside of the headlight. I...
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1.7
#912427
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I bought some head lights for my 99 grand am was told I didn't have to do any modifications to the car for them to fit just plug and play that was a lie and when I called them about it the customer service guy said he didn't have any thing on his computer and that I...
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Product
#900913
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We fell down a rabbit hole. My husband began tracing ip's , phone numbers, addresses and names. Turns out Simon or whatever name he is using has MULTIPLE fraudulent businesses and each one is full of complaints from customers he has ripped off. All the information we...
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1.0
Lovettsville, Virginia
#879242
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We ordered a headlight bracket for our son's car. The site said it was in stock. Turns out after going back and forth, it was not in stock. Then, they did not want to give us our money back. We had to file a dispute with paypal as well as with our bank. Finally got our...
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1.0
I didn't like
  • Company
  • Customer service
  • Ethics
#879200
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Xtralights - Xralight have worst customer service and worst police.
please help us close this company worst customer service. also they follow part of their police and not follow the other. Police: Get this their Police indicate that for return items they will charge you 20% refund. Are they serious, why doesnt that information...
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#863619
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I have had issues with t his company and I am having my CC company file a dispute and have my funds returned and was told to tell them they have 15 days to pick up their item which I did. I also investigated the address they list on site. 2088 No.5 Road, Bldg 240,...
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Anonymous
Jim

Do not trust this company. Lights set requiers modification to vehicle in order to mount lights set. So much for gauranteed to fit nothing else needed.

Anonymous
Anonymous

This company sucks!

1.0
Product
#850729
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