Not resolved

I purchased 2 tail-lights from them because they had a very good price. That is how they lure you in.

When the two lights arrived, I happy to get them and immediately opened the box and started the plug and play install. It was then I noticed one tail light was chipped and I contacted them with a good attitude, I mean this stuff happens, I get that. Their idea of customer service is "hey, give us another $70 and we can ship you a replacement tomorrow." I told them that wasn't going to work so their solution was "okay well you'll get an RMA form, fill it out and return the light WE SENT BROKEN and once we process it, we will send you another one. I asked how soon?

They couldn't tell me and went right back to the just send us $70 and we'll refund it once we get our tail light back.

They must be running this business out of their living room. Don't waste your time and money.

Reason of review: Poor customer service.

Monetary Loss: $147.

Preferred solution: Deliver product or service ordered.

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