I purchased a product on 4/6 and received the product on 4/27, after calling multiple times to ask where the product was because they said it would arrive in 3 days. I immediately saw that it would not work with our vehicle and sent an email to the seller to get a return label.
I received the return label on 4/30. I shipped the product back on 5/4 with a guaranteed delivery date of 5/9. I have contacted the seller 5 times by email with no response and 4 times via phone with an explanation that refunds "take time". 3 months later, still no refund, and cannot get a single person on the phone, email or chat.
They did not respond to the BBB in response to a complaint. Little to no accountability to their customers, but please keep sending me sales emails to tell me how much you miss me......
Product or Service Mentioned: Xtralights Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $104.
Preferred solution: Full refund.
I didn't like: Poor quality product and customer service, Customer service, Operator.