Hi, I placed an order with merchant Xtralights.com on July 24, 2018 for Four (4) KC HiLiTES Rally 800 Series 130w Halogen 8" Round Driving Light without Wire Harness - Black (Single) (Qty 4), Item #FR10336 at a cost of $615.80
It has now been two full months and I have yet to receive the merchandise or any communication regarding the status of the order. The company provides a phone number for order tracking purposes which i have been calling on and off since August 17th.
When i called the main number to get some resolution and complain, they told me to keep on calling it and hung up!! Not sure if this is a real merchant or bogus company; I will be cancelling my order, seek refund of the money which they promptly withdrew on July 24th, report the company to the FTC in case it is a fake and tell everyone i know to never buy anything from them
Reason of review: Poor customer service.
Monetary Loss: $616.
Preferred solution: Deliver product or service ordered.
I didn't like: Zero communication in 2 months and will not answer phone.