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Xtralights - Lights Ford Excursion

Product never came...now almost 3 week late---Called-emailed-tried chat-filled out inquiry form.....many times....Nothing...Finally reached someone today....was told item was out of stock and would be 3 more weeks....Told them I wanted a refund...was told ok but would take up to 10 business days.
Company wrote 0 private or public responses to the review from Nov 30.
#1411591
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this company should be shut down. Bad customer service, rude, only was able to online chat 1 time after trying multiple times. Always the run around about my order was shipped, They just lie and pout you on hold until you hang up. I called back multiple time with no...
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Company wrote 0 private or public responses to the review from Nov 20.
#1404710
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This a follow up to a previous post. Xtra-lights sent me a cracked (chipped) taillight, I contacted them the day it arrived. The person taking the call was outside (could hear the wind blowing) on a cell phone. After WEEKS (no less than 6 calls) of them saying they...
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Company wrote 0 private or public responses to the review from Oct 18.
1.0
I didn't like
  • Liars and theives plain and simple
#1384882
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I purchased 2 tail-lights from them because they had a very good price. That is how they lure you in. When the two lights arrived, I happy to get them and immediately opened the box and started the plug and play install. It was then I noticed one tail light was chipped...
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Company wrote 0 private or public responses to the review from Oct 03.
#1372549
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Hi, I placed an order with merchant Xtralights.com on July 24, 2018 for Four (4) KC HiLiTES Rally 800 Series 130w Halogen 8" Round Driving Light without Wire Harness - Black (Single) (Qty 4), Item #FR10336 at a cost of $615.80 It has now been two full months and I have...
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Company wrote 0 private or public responses to the review from Sep 27.
1.0
I didn't like
  • Zero communication in 2 months and will not answer phone
#1367561
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I ordered headlamps and an hid kit. I did not receive any notification that it shipped or when i should receive it. I finally get it in and there's no instructions. I called and they sent me a link that had nothing to do with the kit i had bought. I tried calling and...
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Company wrote 0 public responses to the review from Sep 12.
#1353443
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Xtralights - Read the reviews on THEIR site, THEN ALL THE REST!! HORRIBLE COMPANY!!!
This company sells CHEAP, and defective Chinese headlights! Their customer service is a total JOKE! Their CHAT line! Ha! Useless....they will put you to hold on until you hang up in desperation. They will charge you even more to replace THEIR defective product and it...
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Company wrote 0 public responses to the review from Sep 08.
#1350341
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I purchased a product on 4/6 and received the product on 4/27, after calling multiple times to ask where the product was because they said it would arrive in 3 days. I immediately saw that it would not work with our vehicle and sent an email to the seller to get a...
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Company wrote 0 private or public responses to the review from Aug 01.
1.0
I didn't like
  • Poor quality product and customer service
  • Operator
  • Customer service
#1318320
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Xtralights - No response to order

No answer,And have read several bad reviews
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jul 16.
1.0
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Product or Service Quality
Service Scheduling
Turnaround Time
Usability
Value for money
Warranty
#1304721
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What a joke! The customer NO service you get from these people is terrible. I simply called in to follow up on two emails that I sent via their email link on the order confirmation to cancel an order that I never got a response from. First, the lady that answered the...
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Company wrote 0 public responses to the review from Jun 06.
Anonymous
Anonymous

I should've read the reviews b4 I bought. Thank you for a well written detailed account of your nightmare with these clowns

Anonymous
Campbell

I would have been wary reading the part about how our experts love to solve problems.They need expert(s) to solve problem(s) ? All day, on the payroll ? There must be an unfor...

#1273858
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