Xtralights - Worst ever
Bought lights that were listed for my ymm when they got to me that wasnt the case with no size listed i couldnt have known befor i had them in hand so o asked if we could swap them for the right ones that were the same price i was then told i could send them back pay shipping and 20% restocking fee and get a refund worst service ever and am incredibly unsatisfide by this bull ***
just started to try and make contact but cannot get a hold of any one , my head lights have No low beams, I put everything together and had to everything apart an install my old head lights. My order number is 30844437 and I paid 419.95 . the product was spyder head...Read more
I didn't like
DO NOT BUY FROM THIS COMPANY. They will take your money and leave you with a piece of junk product or not ship it at all. I purchased a pair of replacement headlights and one of them leaked water in. I contacted customer service who told me to goop silicone around the...Read more
Xtralights - Tried to get refund after returning ptoduct
Cant talk to a live person ,only revorded messsge.
Hello Client Care or Tech Support .I could not give you a LOWER than one rating as nothing shows zero . CHAT Screen Says: agent on line but obviously no-one attending the line . I started at 10:02 AM today about 5 tries without success. Also left my name on the number...Read more
Purchased Subzero H11 LED kit (pair), i received only one light. Contact Xtralight through phone, email, and chat, first i was told replacement will ship the next day but never ship. This continue 4 more weeks and each time i contact Xtralight was told the same thing....Read more
I purchased a brand new aftermarket pair of headlights for a BMW 325i through that company. When I received them, the passenger side unit was defective out of the box (damaged light bulb lock mechanism). When I installed them after I received the replacement passenger...Read more
Xtralights - Was to receive an authorization in order to ship this defect
I'm still waiting and still waiting for an authorization to ship this defective item back in order that I can get a replacement item this has been a real ordeal have never experienced a relationship like this one and rarely do I ever hear of anyone as a human calling or talking to me.
Resolved: Xtralights - Hard to talk to anyone.
Several messages to talk to someone that could help. Than about a week later I was able to talk to someone and was able to help with my faulty light bar, I'm to get a prepaid authorization to return this product back in return for another. This was a long ordeal now I'm a little skeptical how long I'm to wait for a replacement. Actually what I wanted is a refund of my money and just forget it.
They sold me a set of lights for my dodge with the HID bulb upgrade. They sent the wrong bulbs and had to send another set. My dealer refused to install them because they are a fire hazard! The housing on the lights said NOT FOR USE WITH HID BULBS and they sold them to...Read more
I didn't like
- Poor quality product and customer service
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