i ordered vent covers for my car.i spoke to someone twice to make sure of the product.well the product was not what the imbecile described.they have no knowledge of ***.so i had to return it for a refund.that was three weeks ago! it shows they got it back but they have...Read more
I strongly encourage anyone to avoid this "company", its customer service is unresponsive and useless. They sent me the wrong Projector Headlights and I have been trying to get a fix to this issue for almost two weeks, no response on their end. Chat never worked, phone...Read more
I recently placed an order #300813715,, and I ordered the wrong item. When it arrived I called and got info to return the item,, AND WHILE ON THE PHONE, ORDERED THE CORRECT ITEM.... the agreement was that the original order would be credited to my account when it was...Read more
Xtralights Headlights Review
Order a fog light still haven't received it neither have I gotten a email about my part this company sucks!!!! do not waste your time I lost 80 bucks!!!!
I have trying to return and exchange a headlights len for about four weeks keep getting the runaround i have talk a rep and she my problem will be taking care that day still haven't been contacted,
Tail Lights Review
I return a tailgight that was broken. They asked for money to ship another and have not returned my money.
Other Product Review
This is one of the worst companies I have ever dealt with. I would recommend doing business elsewhere.
Order headlights with halos 1 halos was not working. Called customer service and emailed for days No response wish I would have looked at the reviews first. This is a terrible company if you want to get ripped off but from them!!! Did get a hold of them days later and...Read more
I didn't like
- Customer service and product
Spent $20 on shipping. Product hadn't come in a week, I call, then they advise me that it's on back order, 5 days later it arrives, well.....WRONG LIGHTS. I call them, frustrated and just want my $$ back and I get hung up on. So rude I have never been treated so rude....Read more
I ordered two spot lights and a harness. I received one combo spot/flood light and a harness. Wrong part, wrong quantity. Major goof on Xtralights part. Efforts to cummunicate with customer service was unresponsive. Promised call back never happened. After much...Read more
This company has the absolute worst customer service I have ever delt with in my life. Their communication is non-existant and good luck getting a living, breathing human being on the phone. I ordered aset of tail lights and a 3rd brake light. The tails came in right,...Read more
Xtralights website is plastered with fake (glowing) customer reviews and how they are all about top quality products and customer satisfaction. BS I purchased: Your order #300810598 97-03 Ford F150 Headlights /w LED - Chrome /w LED Corner Lights...Read more
Forest City, Pennsylvania
- Fast shipping
I didn't like
- Customer service
- Wrong parts and they want me to pay
STAY AWAY DON'T BUY FROM THIS PLACE Lies, no communication, deceit, rude,no disregard for the consumer. Very rare that someone actually answers the phone. No response to online claim center. No response to multiple emails Say one thing, do another. If you have a...Read more
Little Neck, New York
I purchased a pair of tail lights for my SUV from Xtralights. They did not offer any discounts and I found them slightly expensive. But, as I really liked them I ordered them anyways. The transaction went smoothly and I even got a receipt for my payment.I received the...Read more
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