I strongly encourage anyone to avoid this "company", its customer service is unresponsive and useless. They sent me the wrong Projector Headlights and I have been trying to get a fix to this issue for almost two weeks, no response on their end. Chat never worked, phone...Read more
I recently placed an order #300813715,, and I ordered the wrong item. When it arrived I called and got info to return the item,, AND WHILE ON THE PHONE, ORDERED THE CORRECT ITEM.... the agreement was that the original order would be credited to my account when it was...Read more
Order headlights with halos 1 halos was not working. Called customer service and emailed for days No response wish I would have looked at the reviews first. This is a terrible company if you want to get ripped off but from them!!! Did get a hold of them days later and...Read more
I didn't like
- Customer service and product
I have trying to return and exchange a headlights len for about four weeks keep getting the runaround i have talk a rep and she my problem will be taking care that day still haven't been contacted,
Tail Lights Review
I return a tailgight that was broken. They asked for money to ship another and have not returned my money.
Other Product Review
This is one of the worst companies I have ever dealt with. I would recommend doing business elsewhere.
Xtralights - Review about Order Delivery from Mcallen, Texas
Today is a 11 day after payment of order #118846 and Xtralights never answer me.
Spent $20 on shipping. Product hadn't come in a week, I call, then they advise me that it's on back order, 5 days later it arrives, well.....WRONG LIGHTS. I call them, frustrated and just want my $$ back and I get hung up on. So rude I have never been treated so rude....Read more
I ordered two spot lights and a harness. I received one combo spot/flood light and a harness. Wrong part, wrong quantity. Major goof on Xtralights part. Efforts to cummunicate with customer service was unresponsive. Promised call back never happened. After much...Read more
This company has the absolute worst customer service I have ever delt with in my life. Their communication is non-existant and good luck getting a living, breathing human being on the phone. I ordered aset of tail lights and a 3rd brake light. The tails came in right,...Read more
Xtralights website is plastered with fake (glowing) customer reviews and how they are all about top quality products and customer satisfaction. BS I purchased: Your order #300810598 97-03 Ford F150 Headlights /w LED - Chrome /w LED Corner Lights...Read more
Forest City, Pennsylvania
- Fast shipping
I didn't like
- Wrong parts and they want me to pay
- Customer service
STAY AWAY DON'T BUY FROM THIS PLACE Lies, no communication, deceit, rude,no disregard for the consumer. Very rare that someone actually answers the phone. No response to online claim center. No response to multiple emails Say one thing, do another. If you have a...Read more
Little Neck, New York
I purchased a pair of tail lights for my SUV from Xtralights. They did not offer any discounts and I found them slightly expensive. But, as I really liked them I ordered them anyways. The transaction went smoothly and I even got a receipt for my payment.I received the...Read more
Buyer Beware. Stay away from this company! $409.95 loss and two months and I finally gave up and went elsewhere to find lights that WORKED. Failed promises, lousy customer service and a ***-poor product only lead me to one truth....these are the kind of people who...Read more
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