Purchased Subzero H11 LED kit (pair), i received only one light. Contact Xtralight through phone, email, and chat, first i was told replacement will ship the next day but never ship.
This continue 4 more weeks and each time i contact Xtralight was told the same thing. After 5th week, eveytime i contact Xtralight, before i provide my order number customer service agent was nice and talkative, however after i provide order number customer agent either hung up the phone or just stop communicate. I purchase from Xtralight since their first year, i did business with Xtralight for more than 13 years and yhis is how Xtralight treat loyal customer. These idiots are unethical, liars, and disgraceful!!
So more than month and half after i paid, Xtralight still not ship the missing item.
I am so tired of Xtralight's lies and bad treatment i asked for full refund and was ignore and denied!! Never purxhase anything from these sorry crooks, XTRALIGHT STEAL AND NEVER FEEL REMORSE!!
Product or Service Mentioned: Xtralights Shipping Service.
Reason of review: Order processing issue.