Not resolved
0 comments

please help us close this company worst customer service. also they follow part of their police and not follow the other.

Police:

Get this their Police indicate that for return items they will charge you 20% refund. Are they serious, why doesnt that information display during item selling. that way we can decide if we want to deal with refund fee or not. Another police or rulls that display when you buy item is , after you buy some amount of product you will get 3-7days free shipping. But if they mess up on you product they will not follow that police. and you have to wait for 3-7days more. I mean WTF is with that kind police, they follow one police and not the other.

Customer service:

Worst Customer service ever i deal with, they dont have single respect for their customer. They talk to their customer like they give you money or give you product. I have never been disrespect by customer service and this was the first time. I all ways speak with them with respect and honor. This company special "the live chat" you say some type greeting and their respond is "Yes". Its like 0 respect for their Customer, also if they dont like the way you talk to them expect to be banned from Live chat or get hang off on call.

Xralight worth company ever, i report to paypal and open claim against them. and if paypal continues dealing with such company i will have to stop using their payment options. I already request from paypal to do something about this company, please help us to something about xralight. So you dont have to deal with such company ever again

6/8/2016

Xtralights

Operator Live Chat Agent has joined the chat.

Live Chat Agent

Thank you for contacting us! How may I help you?

08:40 PM

Visitor

Hello

08:40 PM

Live Chat Agent

Yes

08:41 PM

Visitor

Hmmm, nice start.

08:41 PM

i have quick question

08:41 PM

Live Chat Agent

?

08:41 PM

Visitor

i bought an order at last week thursday. and still showing on same state. but when i was ordering it showed that it will take 3-7day for my order to arrive. and its all ready been 4 days.

08:42 PM

can you please tell me when i expect my order to get it.

08:43 PM

Live Chat Agent

Sorry, our customer service/technical support departments is closed now.

08:43 PM

I am really sorry for the inconvenience.

08:43 PM

Please contact our Customer Service, Technical Support & Order Status department at: USA (323) 908-2099/ Canada (250) 984-8055, 10am - 5pm Pacific Time (Mon to Fri). Or you may email them now at: service@xtralights.com and your email will be replied as soon as possible.

08:43 PM

Visitor

but you cant help me?

08:44 PM

to check the status or tell me when it will arive

08:44 PM

?

08:44 PM

Live Chat Agent

Not really. I don't have access now

08:44 PM

Visitor

then why are you setting at live chat agent , when you cant help

08:44 PM

?

08:45 PM

lol

08:45 PM

just wondering

08:45 PM

Live Chat Agent

Not for order status

08:45 PM

Visitor

i thought thats what live chat is for

08:45 PM

Live Chat Agent

No

08:45 PM

Visitor

interesting

08:45 PM

Live Chat Agent

For product info only

08:45 PM

After 6pm pst

08:45 PM

Visitor

you are horrible support buddy , you shouldnt be doing this!

08:46 PM

Live Chat Agent

Agreed

08:46 PM

Visitor

thank you, for horrible support

08:46 PM

Live Chat Agent

It has been my pleasure assisting you today. Please contact us at anytime if you have any other questions. Have a wonderful day and Good bye!

08:46 PM

Visitor

ill make sure this message getts to the right hand

08:46 PM

:)

08:46 PM

good luck

08:47 PM

Live Chat Agent

Sure. Tomorrow.

08:47 PM

Visitor

!

This person wrote the review because of poor customer service at Xtralights and attached a photo. Reviewer claimed that he or she wants Xtralights to read this review and look into the issue (if any).

If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Xtralights and xtralights customer care for you to read. This information may help you with your purchase decision.

Had an Experience with Xtralights?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Harbor Freight Tools - Harbor Freight Sand Blast Cabinet Harbor Freight Tools "I purchased a sand blast cabinet online from Harbor Freight.com a few weeks ago. When it arrived the box had busted open on the ground in front of my shop...." Read more Intoxalock - I have written a review It was not posted Intoxalock " Please credit my account with Intoxalock, Attached to this E-mail is a copy of the mail in rebate form, installation invoice, receipt, and work order from High Low Customs..." Read more 4l60e piece of trash.  Monster transmission Monster Transmission "So my husband bought a transmission this was our 2nd explained situation to monster transmission they took all the things into account for what he wanted and we paid the..." Read more Chapman Bmw - "Certified" Pre-Owned vehicle scam Chapman Bmw "On November 27, 2015, one of the author’s friends went down to the Chapman BMW dealership to buy a used BMW 328 listed on the site. Kenneth Smith, a sales..." Read more Outdoors RV Timber Ridge 250RDS  not the quality you expect. Outdoors Rv "I to have had many issues with my trailer. We purchased a 2015 Timber Ridge the summer of 2016. I also feel ORV misrepresents their product. Initial quality and construction..." Read more Outback Steakhouse - Bad steak Outback Steakhouse "...the steaks had a awful smell. made my littile girl throw up. its was so bad that meat was like dissolving in my hand..." Read more Don't use Tradesy. Tradesy "I purchased a piece of luggage from EEG Closet on Tradesy and boy was I fooled... The luggage description said that it was gently used and had two scuff marks...." Read more Lazada Philippines - Refund money and broke item Lazada Philippines "Im really dissapointed in my order in lazada because i cannot use my order because when they deliverd and i try to use but its broke, this is 2x i..." Read more