Product: Xtralights Shipping Service Clear all filters (0 of 13 reviews match)
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Xtralights - Lights Ford Excursion

Product never came...now almost 3 week late---Called-emailed-tried chat-filled out inquiry form.....many times....Nothing...Finally reached someone today....was told item was out of stock and would be 3 more weeks....Told them I wanted a refund...was told ok but would take up to 10 business days.
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Xtralights Shipping Service
#1411591
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Xtralights - Unethical and disgraceful
Purchased Subzero H11 LED kit (pair), i received only one light.Contact Xtralight through phone, email, and chat, first i was told replacement will ship the next day but never ship. This continue 4 more weeks and each time i contact Xtralight was told the same thing....
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1.0
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Xtralights Shipping Service
#1141147
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Resolved

Resolved: Xtralights - Hard to talk to anyone.

Several messages to talk to someone that could help. Than about a week later I was able to talk to someone and was able to help with my faulty light bar, I'm to get a prepaid authorization to return this product back in return for another. This was a long ordeal now I'm a little skeptical how long I'm to wait for a replacement. Actually what I wanted is a refund of my money and just forget it.
3.0
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Xtralights Shipping Service
#1112991
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Seems whoever wired the connectors that plug into the factory OEM connectors at Xtralights apparently thought black wire was a better choice for the 12 volt hot lead instead of a red wire. Although usually you can remove these weather packed connectors and switch them...
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Xtralights Shipping Service
#964969
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I came upon Xtralights.com, what they were asking for the light was on the pricy side ($30, compared to partsgeek.com wanting only $20) I didn't care, it said 2nd day shipping was $40 extra, I was willing to even pay that ludicrous sum. I did, so after about a week of...
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Accord, New York
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Xtralights Shipping Service
#935634
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I recieved damaged lights 3 weeks ago every time I call customer service they give me a different answer. I was told twice there shipping tomorrow and and twice they shipped today, 3 weeks later still no lights and that was from the customer service manager,when I...
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1.6
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Xtralights Shipping Service
#920240
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Now I'm out $400. Read all the reviews, this company and their customer service really sucks. Since I am outside of the US, there is limited legal recourse and we rely on companies being reputable for returns/exchanges. Xtralights is definitely not one of those...
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1.2
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Xtralights Shipping Service
#912427
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Xtralights Shipping Service Review

I have been waiting for weeks on end item they say in stock ship out 24 hours I have contacted them repeatedly nothing nothing nothing I have submitted a refund request through PayPal.
1.2
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Xtralights Shipping Service
#849494
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I ordered two spot lights and a harness. I received one combo spot/flood light and a harness. Wrong part, wrong quantity. Major goof on Xtralights part. Efforts to cummunicate with customer service was unresponsive. Promised call back never happened. After much...
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1.0
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Xtralights Shipping Service
#810120
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Top Rated Products in Shipping Services Category

This company has the absolute worst customer service I have ever delt with in my life. Their communication is non-existant and good luck getting a living, breathing human being on the phone. I ordered aset of tail lights and a 3rd brake light. The tails came in right,...
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1.0
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Xtralights Shipping Service
#805239
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